✨ Feather & Stone — Frequently Asked Questions (FAQ)

 

📦 Shipping & Delivery

 

Q: What are your shipping rates?

 

UK shipping is a simple flat rate of £3.99, no matter how many items you order.

Add as many crystals, oils, or candles as you’d like — the postage stays the same.

 

Q: Do you ship internationally?

 

Yes. International orders have a flat rate of £12.99.

Delivery times vary depending on the destination.

 

Q: How long will my order take to arrive?

 

Orders are usually processed within 1–3 working days.

UK deliveries arrive in 2–4 business days after dispatch.

International orders can take 7–14 business days.

⸻

✨ Products & Ingredients

 

Q: Are your crystals authentic?

 

Yes — every crystal is authentic, ethically sourced from around the world, and individually Quantum Light Attuned™ by Tristan for clarity, purpose, and alignment. 

 

Q: Do the crystal sets come with information?

 

Yes — every crystal set includes a hand-rolled scroll describing the stones and their properties.

 

Q: What is Quantum Light Attunement™?

 

Quantum Light Attunement™ is a gentle, heart-centred process Tristan has designed and which he uses to prepare each crystal (and other items as well) before it leaves Feather and Stone. Through focused intention, pure platinum light, and unconditional love; the stone is cleared, elevated, and aligned so it carries the energy needed for its purpose and your Highest Good.

 

Q: Are your candles hand-crafted?

 

Yes. All Feather & Stone candles are hand-poured in small batches, made with:

• Natural, eco soy wax

• Cotton wicks

• Pure essential oils

• No artificial dyes, no synthetic fragrances

• Quantum Light Attuned™

 

Note: Some limited-edition store-bought candles may be available at reduced prices — these will be clearly labelled and differentiated from Tristan’s hand-crafted candles. 

 

Q: What is inside a hamper?

 

Each hamper listing shows exactly what comes in the Standard and Deluxe versions, including:

• selected crystals

• herbal sachet

• hand-poured candle

• essential oil blend

• cleansing tools (sage, selenite, arrowhead, feather)

• scroll with meanings

• muslin bag

• and more depending on the theme

 

⸻

🧼 Allergies & Sensitivities

 

Q: Are your candles and oils safe for sensitive people?

 

All products are made with pure essential oils only — no artificial fragrance oils.

Always check individual ingredients if you have sensitivities.

 

Q: Can I request a custom blend?

 

Yes — custom oils and candles may be available upon request.

Message the page for details.

⸻

🎁 Gifting & Packaging

 

Q: Do you offer gift wrapping?

 

All hampers come beautifully packaged in eco-friendly boxes with scrolls, ribbon, and attention to detail — ready to gift.

 

Q: Can you include a personalised message?

 

Yes. Message Tristan with your personalisation request and he will be happy to include it.

⸻

💳 Payment & Orders

 

Q: What payment methods do you accept?

 

All major cards, Apple Pay, Google Pay, PayPal, and secure Wix payments.

 

Q: Can I track my order?

 

Yes — Royal Mail provides tracking.

 

Q: Can I change or cancel my order?

 

Contact us as soon as possible. Once the order has shipped, it can’t be altered.

⸻

♻️ Returns

 

Q: What is your return policy?

 

Because these are personal wellness items, returns are accepted only if:

• the item arrives damaged

• the wrong item was sent

 

Contact within 7 days of receiving your order for help.