Privacy Policy

Last updated: November 2025

Feather & Stone (“we,” “our,” “us”) is committed to protecting your personal information and respecting your privacy.

This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or make a purchase.

1. Information We Collect

We collect information in the following ways:

1.1 Information You Provide Directly

When you:

• Place an order

• Contact us

• Subscribe to updates

• Create an account (optional)

We may collect:

• Name

• Email address

• Postal address

• Phone number (if provided)

• Payment and billing details (processed securely by third-party providers)
   

We never receive or store your full credit or debit card information.

Payment is processed safely by Wix Payments or PayPal.

1.2 Automatically Collected Information

Wix automatically collects:

• IP address

• Browser type

• Device information

• Pages viewed

• Time spent on the site

• Cookies (see Section 7)

This helps us improve website performance and customer experience.

2. How We Use Your Information

We use your information to:

• Process and deliver your orders

• Provide customer support

• Communicate about your purchases

• Send updates or marketing (only if you explicitly opt-in)

• Improve our products and website

• Comply with legal obligations

We do not sell, rent, or share your personal data with third parties for marketing purposes.

3. Sharing Your Information

We may share your information with:

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3.1 Service Providers

Only when necessary to run the business:

• Wix (website platform)

• Wix Payments / PayPal (payment processing)

• Royal Mail or courier services (shipping)
   

These providers have their own privacy controls and comply with relevant data protection laws.

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3.2 Legal Requirements

We may disclose information if required to:

• Comply with a legal obligation

• Protect our rights or the safety of others

• Respond to lawful requests by public authorities
   

4. Data Storage & Security

Your data is securely stored within Wix’s GDPR-compliant systems.

We use appropriate technical and organisational measures to protect your information.

While no method of transmission is 100% secure, we take all reasonable steps to keep your data safe.

5. Your Rights (UK GDPR)

You have the right to:

• Access your personal data

• Correct inaccuracies

• Request deletion (“right to be forgotten”)

• Restrict processing

• Withdraw consent for marketing

• Request a copy of your data in a portable format
   

To exercise your rights, contact us at:featherandstoneuk@gmail.com

6. Marketing Communications

We only send marketing emails if you choose to opt-in.

You can unsubscribe anytime via the link in any email.

7. Cookies

Wix uses cookies to:

• Keep your shopping cart active

• Remember your preferences

• Improve website performance

• Provide analytics
   

You can control or delete cookies via your browser settings.

8. Children’s Privacy

Feather & Stone does not knowingly collect information from anyone under age 16.

Adults must supervise children when using our products.

9. Changes to This Policy

We may update this Privacy Policy occasionally.

Changes will be posted on this page with a new “Last Updated” date.

10. Contact Us

If you have questions about this Privacy Policy or need assistance:

Feather & Stone

Glenrothes, Scotland

Email: featherandstoneuk@gmail.com

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Terms and Conditions

Terms & Conditions — Feather and Stone

Last updated: [Insert date]

By using this website and making a purchase, you (“the customer”) agree to the following Terms & Conditions.

Products

Feather and Stone offers handmade, small-batch items including candles, crystals, essential oils, and curated hampers.

Each item is unique; slight variations in colour, shape, or scent are normal and part of the handcrafted nature of our products.

Orders

By placing an order, you confirm that:

• All information provided is accurate

• You are 18+ or have permission to purchase

We reserve the right to decline or cancel orders in cases of error, stock issues, or suspected fraud.

Pricing

All prices are listed in GBP (£).

We reserve the right to adjust prices without notice, but any changes will not affect orders already placed.

Payment

Payments are securely processed through Wix Payments, Stripe, or PayPal.

We do not store payment card details.

Shipping

Orders are dispatched via Royal Mail or other trusted carriers.

Estimated delivery times are listed in our Shipping Policy.

Returns & Refunds

Please see our full Shipping & Returns Policy for detailed terms.

Safety & Use

Crystals, oils, and candles should be used responsibly.

• Candles must be burned on a heat-safe surface, away from drafts, children, and pets.

• Essential oils should be used externally and diluted appropriately.

Metaphysical Disclaimer

Crystals, oils, and energy tools are supportive wellness items.

They are not a substitute for medical, psychological, or veterinary care.

Intellectual Property

All content on this website—including text, images, branding, and product descriptions—belongs to Feather and Stone and may not be copied without permission.

Contact

featherandstone.shop@gmail.com